Mecca, Saudi Arabia (ANTARA) - The Ministry of Religious Affairs has readied an online complaint service for pilgrims to register complaints related to officers' performance and services during the implementation of 2022 Hajj pilgrimage.
"We are open to criticism and suggestions regarding the performance of officers and service quality. We invite pilgrims to submit criticisms, suggestions, and complaints through haji2022.kemenag.go.id," member of the Monitoring and Evaluation Team for Officers' Performance and Services at the ministry's Hajj Organizing Committee (PPIH) in Saudi Arabia, Syaltout, remarked here Thursday.
He noted that the online complaint channel is prepared for pilgrims and officers. People are only required to access the haji2022.kemenag.go.id link and then fill out the form provided if they are looking to register criticism, suggestions, and complaints as well as are seeking other information.
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Syaltout emphasized that the Ministry of Religious Affairs is open to criticism to continuously improve its services. "Please objectively criticize for improvements, so they can be responded to quickly," he emphasized.
